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Terms & Conditions

1. About Us and These Terms

These Terms and Conditions (“Terms”) govern the purchase of goods from Technology Core Ltd, a company registered in England and Wales. Our registered office is at 34 Langham Road, Leicester, LE4 9WF.

By placing an order on technologycore.uk you agree to be bound by these Terms. Please read them carefully before purchasing. If you have any questions, contact us at support@technologycore.uk or +44 116 208 1675 before placing your order.

These Terms are written in plain English and comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and all other applicable UK consumer protection legislation.

2. Our Products

All laptops sold by Technology Core are professionally refurbished devices. Each product listing clearly states the grading, specification, and condition of the device. We take care to ensure that product descriptions are accurate, but please note:

  • Refurbished devices may show minor cosmetic marks consistent with prior use, as indicated in the product grade
  • Images are representative and your device may differ slightly in appearance
  • Specifications such as RAM, storage, and processor are confirmed in the product title and description
  • All laptops are supplied with Windows 11 pre-installed (where compatible) unless otherwise stated

If a product does not match its description when you receive it, you are entitled to a full refund under the Consumer Rights Act 2015.

3. Placing an Order

When you add a product to your basket and proceed to checkout, you are making an offer to purchase. Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to decline any order, for example if a product becomes unavailable, if there is an error in pricing, or if we are unable to verify your payment.

If we cannot fulfil your order we will notify you promptly and issue a full refund of any payment taken within 5 working days.

You must be at least 18 years of age to purchase from us.

4. Pricing and Payment

All prices shown on our website are in pounds sterling (£) and include VAT at the applicable rate. Delivery charges, where applicable, are shown separately at checkout.

We accept payment by major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Payment is taken at the time of order. We use secure, PCI-DSS compliant payment processors and do not store your card details.

In the unlikely event of a pricing error, we will contact you before fulfilling your order and give you the option to proceed at the correct price or cancel for a full refund.

5. Delivery

We offer free standard delivery to all mainland UK addresses. Orders placed before 2pm Monday to Friday are dispatched the same working day. You will receive a tracking number by email once your order has been dispatched.

Estimated delivery times are as follows:

  • Standard delivery (free): 1–2 working days
  • Next-day delivery: available at checkout for orders placed before 2pm

While we aim to meet these estimates, delivery times are not guaranteed and may be affected by circumstances outside our control, such as courier delays. If your order has not arrived within 5 working days of dispatch, please contact us immediately.

Risk in the goods passes to you upon delivery. If your parcel arrives visibly damaged, please note this with the courier and contact us within 48 hours.

6. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us in writing within 14 days of delivery by emailing support@technologycore.uk or writing to us at 34 Langham Road, Leicester, LE4 9WF. You then have a further 14 days to return the goods to us.

We will issue a full refund, including the original standard delivery charge, within 14 days of receiving the returned goods or evidence of return — whichever is earlier. Refunds are made to your original payment method.

Please note:

  • You are responsible for the cost of return postage unless the item is faulty or not as described
  • The laptop must be returned in the same condition as received, with all accessories and packaging
  • We may reduce your refund if the value of the goods has been diminished by excessive handling beyond what is necessary to inspect them

7. Returns Outside the Cooling-Off Period

In addition to your statutory cooling-off rights, we offer a 28-day no-quibble returns policy. If you are not satisfied with your purchase for any reason, you may return it within 28 days of delivery for a full refund, subject to the same conditions as above.

Returns after 28 days may be accepted at our discretion, depending on the circumstances.

8. Faulty Goods and Your Consumer Rights

Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If your laptop develops a fault, your rights depend on when the fault occurs:

  • Within 30 days of delivery: You have the right to a full refund, repair, or replacement at your choice
  • Between 30 days and 6 months: We have the right to attempt one repair or replacement. If this fails, you are entitled to a full refund
  • Between 6 months and 14 months (warranty period): We will repair or replace the device. You may need to demonstrate that the fault was present at the time of purchase

To report a fault, please contact us at support@technologycore.uk with your order number and a description of the issue. We will arrange free collection of the device.

9. Our 14-Month Warranty

Every laptop we sell is covered by our 14-month warranty from the date of purchase. This warranty covers manufacturing defects and faults in materials or workmanship under normal use.

The warranty does not cover:

  • Accidental damage (including drops, liquid damage, cracked screens)
  • Damage caused by misuse, neglect, or unauthorised modification
  • Normal wear and tear (including battery degradation over time)
  • Damage caused by third-party software, viruses, or user-installed operating systems

Warranty claims must be submitted to support@technologycore.uk. We aim to resolve all warranty claims within 7 working days of receiving the returned device.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable law, including liability under the Consumer Rights Act 2015

Subject to the above, our total liability to you in connection with any order shall not exceed the price paid for the goods in that order. We are not liable for any indirect or consequential losses, including loss of data, loss of profits, or business interruption.

We recommend you back up any data before returning a laptop to us. We are not responsible for any data loss during repair or refurbishment.

11. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is the property of Technology Core Ltd or its licensors and is protected by copyright. You may not copy, reproduce, or distribute any content from this site without our written permission.

12. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

13. Governing Law and Disputes

These Terms are governed by the law of England and Wales. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us in the first instance at support@technologycore.uk. We aim to resolve all complaints within 5 working days. If we are unable to resolve your complaint, you may refer the matter to an alternative dispute resolution (ADR) scheme or to the courts.

For online disputes, you may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal obligations. The version in force at the time of your order will apply to that purchase. The most current version will always be available on this page.

Last updated: April 2026 | Technology Core Ltd, 34 Langham Road, Leicester, LE4 9WF | Registered in England and Wales