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Privacy Policy

1. Who We Are

Technology Core Ltd is registered in England and Wales. Registered address: 34 Langham Road, Leicester, LE4 9WF. We operate technologycore.uk and sell certified refurbished laptops across the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Technology Core Ltd is the data controller of your personal information.

If you have any questions about this policy, please contact us:
Email: support@technologycore.uk
Phone: +44 116 208 1675
Post: 34 Langham Road, Leicester, LE4 9WF

2. What Information We Collect

We collect personal information when you interact with us, including:

  • Identity data: your first and last name
  • Contact data: email address, phone number, delivery address, billing address
  • Transaction data: details of products purchased and order history
  • Payment data: payment method and transaction records. We do not store full card details — payments are processed securely by third-party providers
  • Technical data: IP address, browser type, pages visited (collected via cookies and analytics tools)
  • Communication data: messages you send us by email, contact form, or phone
  • Marketing preferences: whether you have opted in to receive marketing from us

3. How We Use Your Information

We use your personal data to:

  • Process your order, take payment, and arrange delivery of your laptop
  • Create and manage your customer account
  • Handle warranty claims, returns, and customer service enquiries
  • Comply with our legal obligations including tax and consumer protection law
  • Improve our website using anonymised analytics data
  • Send marketing communications — only with your consent, and you can opt out at any time

4. Legal Basis for Processing

Under UK GDPR we rely on the following lawful bases:

  • Contract performance — processing orders, deliveries, and returns
  • Legal obligation — HMRC requirements and consumer protection law
  • Legitimate interests — preventing fraud, improving our website, providing customer support
  • Consent — for marketing emails and non-essential cookies (you can withdraw at any time)

5. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary with:

  • Payment processors — Stripe and/or PayPal, to securely process payments
  • Delivery partners — couriers such as DPD or Royal Mail, to deliver your order
  • Email marketing platforms — Klaviyo or Mailchimp, if you have opted in to our mailing list
  • Analytics tools — Google Analytics 4, to understand website usage (anonymised where possible)
  • Advertising platforms — Meta (Facebook/Instagram) and TikTok, for targeted advertising (only with your cookie consent)
  • Legal and regulatory authorities — where required by law or to protect our rights

All third parties are required to handle your data securely and in line with UK GDPR.

6. Cookies

We use cookies on our website. You can manage your preferences at any time using the cookie consent banner or your browser settings.

  • Essential cookies — required for the website and shopping basket to function
  • Analytics cookies — Google Analytics 4, to understand how visitors use our site (requires consent)
  • Marketing cookies — Meta Pixel and TikTok Pixel, to show relevant advertising (requires consent)

7. How Long We Keep Your Data

  • Order and transaction records — 7 years, as required by HMRC
  • Warranty records — for your 14-month warranty period plus 12 months
  • Marketing preferences — until you unsubscribe or withdraw consent
  • Analytics data — 26 months

8. Your Rights

Under UK GDPR you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete data
  • Right to erasure — ask us to delete your data in certain circumstances
  • Right to restrict processing — ask us to limit how we use your data
  • Right to data portability — receive your data in a machine-readable format
  • Right to object — object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any right, please email support@technologycore.uk. We will respond within 30 days.

9. Data Security

Our website uses HTTPS encryption throughout. Access to personal data is restricted to authorised staff only. All payments are processed through PCI-DSS compliant third-party providers — we never store your full card details on our systems.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) — the UK data protection regulator.

Website: ico.org.uk
Helpline: 0303 123 1113

We would always welcome the chance to resolve your concerns directly first — please contact us at support@technologycore.uk before approaching the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

Last updated: April 2026 | Technology Core Ltd, 34 Langham Road, Leicester, LE4 9WF